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Policies & FAQs

Digital FAQ

Scan or click the QR code below to access our frequently asked questions.

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Is your hotel pet-friendly?

Well-behaved dogs and cats are welcome at the Sandman. A Pet Fee of $25 per stay plus tax is required for a maximum of two pets per room. Each pet must weigh less than 50 pounds to be accommodated.

What is the Cancellation Policy?

Our standard cancellation policy is 24-hours prior to arrival to avoid any penalties. Some of our promotional and discounted rates may be non-refundable/non-cancellable. If you have any questions, please contact the front desk by calling 7907.293.210o or email

What are your taxes and fees?

Current taxes are 14.195%. There are no additional fees added to your stay unless you bring a pet. Taxes are subject to change.

How Do I Make A Change To My Existing Reservation Which I Booked Through A Different Website Other Than The Hotel’s Website?

If you did not book direct on, you will need to contact the agency or website where the reservation was originally made to make changes. Unfortunately, we have no way of editing these reservations once they are made on a third party website.

Hotel Services Amenities

Does Your Hotel Have A Restaurant?

While we do not have a full-service restaurant, we do offer beverages & snacks at our Pool House & Bar. There are several restaurants just minutes from the hotel, and downtown Santa Rosa located just 3 miles south. Our front desk team is happy to provide you with recommendations.

What Time Does Your Bar Open?

The Pool House & Bar hours of operation are dependent on the season and weather conditions, and are subject to change without notice. Visit the Pool House & Bar web page for our current schedule.

Do you have a pool?

We have a heated, outdoor pool and hot tub open daily from 9am-10pm (weather permitting). The pool area is an amenity for the hotel guests and is not open to the public.

Do you offer day passes for the pool?

We do not offer day pool passes at this time.

Do you have a Fitness Center?

We have a fully-equipped fitness room featuring a Peloton bike, free weights and kettlebells. The fitness room is open daily 6am-10pm.

Do You Have WiFi?

There is complimentary, high-speed WiFi available throughout the property.

Do You Have Laundry Facilities?

We have a coin-operated guest laundry room open daily from 9am-10pm.

Do You Have Event Or Meeting Space?

Sandman has our lush, outdoor Backyard area adjacent to the Pool House & Bar complete with a cornhole and bocce ball court. For more information, please contact our Sales Manager at: or call 707.293.2100 ext. 305

Do you have entertainment?

During the summer months, we host a Sandman Summer Nights concert series that is open to the public and features music from local artists plus delicious eats from the area’s best food trucks. Follow us on social media for regular updates @sandmansantarosa.

What other activities do you have on site?

In addition to the cornhole and bocce courts, we offer a selection of complimentary activities including Campfire Karaoke and Wine Yoga. Check our web calendar for the most up-to-date schedule.


What Time can I Check-in?

Check-in is at 4p. If you would like an early check-in please contact the front desk or 707-293-2100. We will try our best to accommodate your request based on availability.

What Time can I Check-out?

Check-out is 12p. Late check-outs are based on availability. Please drop by the front desk to inquire or call 707-293-2100.

Is There Room Service?

We do not currently offer room service.

When Was Your Latest Renovation?

Our full renovation was completed in June 2017. We were happy to expand our outdoor activities in 2019 with the addition of a bocce ball court and fire tables.

Do You Have Suites?

We have one Family Suite which sleeps up to 5 guests. This large room also offers comfortable seating, easy ground floor access and a selection of games to entertain the kids!

Do Rooms Have Refrigerator?

All of our rooms are equipped with a mini-fridge and microwave.

Do You Offer Minibar?

We do not have in-room minibars. Snacks and beverages are available in the Lobby Market Place and Pool House & Bar.


Do I Have To Pay For Parking?

Parking is complimentary for our guests.

What Are Fun Activities In Santa Rosa For Kids?

There are plenty of kid-friendly activities in Sonoma County that the whole family can enjoy. Here are some of our favorites:

  • Charles M. Schulz Museum
  • Children’s Museum of Sonoma County
  • Howarth Park
  • Pacific Coast Museum
  • Sonoma Train Town
  • Epicenter – Santa Rosa

What Are The Best Things To Do In Sonoma County?

The Sandman, with a central location just off Highway 101, is the perfect launching point from which to explore everything Northern California has to offer. Although known primarily for its wine region and outdoor recreation, Sonoma County has plenty of other things to do, and some great places to explore. Visit Fun Things To Do to discover more.

Safari West

Boasting over 400 acres and home to 900 animals, Safari West is the premier African safari in Northern California. Get up close and personal with the wildlife on an African-style safari tour of the grounds, where you’ll meet giraffes, wildebeests, gazelles, and much more! Best of all, the fun is just minutes from the Sandman, making ours one of the best value hotels near Safari West!

Museums of Sonoma County

See the diverse international and regional art scene or explore history at one the many museums of Sonoma County. The Art Museum and History Museum, are located together within a stunning Sculpture Garden with rotating outdoor installations. Children and adults will enjoy the Charles M. Schulz Museum and The Children’s Museum of Sonoma County will jump start creativity and curiosity.

Railroad Square Historic District

Once a vital agricultural hub and trade intersection, Railroad Square has been restored to its former glory. As one of the main outdoor shopping, entertainment, and dining destinations, Railroad Square is a must-visit. Spend the afternoon browsing the shops lining the square, attend an event, or just appreciate the architectural artistry of the century-old square.

Luther Burbank Gardens

Luther Burbank Gardens is where the world-renowned horticulturist, Luther Burbank, lived and experimented with plants for most of his 50-year career. This Registered National, State & City Historic Landmark is a unique urban garden located at the corner of Santa Rosa and Sonoma Avenues in Santa Rosa, California.

What wineries and breweries are nearby? Located just off Highway 101, is located minutes from award-winning wineries and breweries. The front desk is happy to provide recommendations. Here are a few of our favorites located close to the hotel

  • Siduri Wines 707-578-3882
  • Matanzas Creek Winery 707-528-6464 
  • Balletto Vineyards 707-568-2455
  • Kendall-Jackson Wine Estate & Gardens 707-571-7500 
  • Russian River Brewing Company 707-545-2337
  • Fogbelt Brewing Company 707-978-3400
  • Cooperage Brewing Company 707-293-9787
  • HenHouse Brewing Company 707-978-4577
  • Plow Brewing Company 707-843-4583

Do You Provide Transportation To Wine Tours?

We do not provide transportation to wineries. we recommend the following companies to get you around safely:

  • Platypus Tours (Group Wine Tours) – 707-253-2723
  • Terrific Tours (Group & Private Wine Tours) – 707-658-2748
  • Pure Luxury Transportation – 800-626-5466
  • Triple Diamond Limousine – 707-546-7000

When Is The Best Time To Visit Sonoma Wine Country?

There is plenty to explore in Sonoma County year-round. Our peak season starts in May through October with lots of local events and harvest!