A SAFE AND CLEAN ENVIRONMENT

Self-Declaration Form
All team members and vendors must complete a self-declaration form when they arrive at the property. The form can be accessed using a smart phone on the QR code posted at the hotel entrance. If someone is unable to use the electronic form, they will complete a paper declaration form which is kept on file for 30 days.

Hand Sanitizer
Sanitizer dispensers are located at the hotel entrance and in high contact areas. 

Hand Washing
Team members are instructed to wash their hands frequently. If a sink is not available, they should use hand sanitizer.

Personal Protective Equipment
Employees are required to wear masks indoors. Based on roles and responsibilities, team member PPE may also include gloves, face shields or eye goggles. Training on how to properly use and dispose of PPE is mandatory.

Signage
Health and hygiene reminders are posted throughout the property to reinforce health and safety practices.

Everyone is expected to practice physical distancing — standing, sitting or moving six feet from others at all times.

Guest Communication

You will receive email information about our contactless check-in options. Need something during your stay? Text us at 707-392-2828.

Hotel Front

Desk hosts utilize every other workstation to ensure separation.

Indoor Spaces

Our indoor spaces have reduced seating capacities to accommodate for distance in accordance with CDC and state recommendations.

Pool

Sundeck seating is configured with appropriate spacing.

Cleaning Agents and Protocols

Our hotel uses cleaning products and protocols which meet EPA guidelines. They are effective against viruses, bacteria, and other airborne and bloodborne pathogens.

Public Spaces and Communal Areas

The frequency of sanitizing public spaces has been increased. The cleaning emphasis is on contact surfaces including check-in counters, door handles, public bathrooms, credit card processing terminals, phones, room keys, locks, stair handrails, gym equipment, vending machines, dining surfaces and seating areas. All cleaning is logged.

Back-of-the-House

The frequency of sanitizing back of the house areas has been increased. The cleaning emphasis is on high traffic areas including dining and break rooms, entrances, restrooms, loading docks, offices and the kitchen.

Guest Rooms

Industry leading cleaning and sanitizing protocols are used to maintain guest rooms. Particular attention is paid to high-touch items including television remote controls, toilets, doors, water faucets, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Guest Room Furnishings

All reusable collateral has been removed from the guest rooms. 

Laundry

All linens are washed in accordance with CDC guidelines. Dirty linens are bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Linens are not changed for stay-over guests. Housekeeping service is by request only.

Air Filter and HVAC Cleaning

The frequency of air filter replacement and HVAC system cleaning has been increased.

Shared Equipment

Shared equipment is sanitized before, during and after each shift; or anytime the equipment is transferred to a new team member. This includes phones, radios, computers, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items.

Daily Pre-Shift & Timekeeping

Team pre-shift meetings are conducted virtually or in areas that allow for appropriate distancing. Larger departments stagger employee arrival times to minimize traffic in back of the house corridors. Hand sanitizer is available at each time clock location and employees are required to sanitize their hands after clocking in. Our management team ensures constant communication, proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

Team Member & Guest Health Concerns

Team members are instructed to stay home if they do not feel well and to contact a manager if they notice a coworker or guest with a cough, shortness of breath or other known symptoms of COVID-19. Team members and guests who are exhibiting any symptoms are instructed to immediately notify a manager. Team members must also notify their supervisor if they have been exposed to someone that has a presumptive case of COVID-19.

Training

All team members receive training on COVID-19 safety and sanitation protocols. More comprehensive training is provided for our Housekeeping, Food & Beverage, Front Office, Sales and Maintenance teams.

Case Notification

If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the local Health Department to follow recommended actions.

Room Recovery Protocol

In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The room will not be returned to service until it has been cleared per our COVID-19 Guest Room Cleaning POP.