IS YOUR HOTEL PET-FRIENDLY?

Well-behaved dogs and cats are welcome at the Sandman. A Pet Fee of $50 per stay plus tax is required for a maximum of two pets per room. Each pet must weigh less than 50 pounds to be accommodated.

WHAT IS YOUR CANCELLATION POLICY?

Our standard cancellation policy is 24-hours prior to arrival to avoid any penalties. Some of our promotional and discounted rates may be non-refundable. If you have any questions, please contact us.

WHAT ARE YOUR TAXES AND FEES?

Current taxes are 14.195%. There are no additional fees added to your stay unless you bring a pet. Taxes are subject to change.

DO YOU REQUIRE A DEPOSIT AT CHECKIN?

Yes, a credit card hold of up to $200 is required for incidentals. The deposit will be refunded promptly upon checkout provided there are no outstanding charges or damages.

DO YOU ACCEPT CASH PAYMENTS?

No, our hotel and bar do not accept cash. A credit or debit card is required.

ARE YOUR PRICES BETTER THAN OTHER WEBSITE?

Yes! Our hotel offers a Best Rate Guarantee when you book directly with us. If we can validate the dates and room type, we will match any other rate you find.

HOW DO I MAKE A CHANGE TO MY EXISTING RESERVATION WHICH I BOOKED THROUGH A DIFFERENT WEBSITE OTHER THAN THE HOTEL’S WEBSITE?

If you did not book direct on sandmansantarosa.com, you will need to contact the agency or website where the reservation was originally made to make changes. Unfortunately, we have no way of editing these reservations once they are made on a third party website.

DOES YOUR HOTEL HAVE A RESTAURANT?

While we do not have a full-service restaurant, we do offer food & beverage options at our Pool House & Bar. There are several restaurants just minutes from the hotel, and downtown Santa Rosa located just 3 miles south. Our front desk team is happy to provide you with recommendations.

WHAT TIME DOES YOUR BAR OPEN?

The Pool House & Bar hours of operation are dependent on the season and weather conditions, and are subject to change without notice. You can find the current hours of operation and menus here.

DO YOU HAVE A POOL?

We have a heated, outdoor pool and hot tub open daily from 9am-10pm (weather permitting).

DO YOU OFFER DAY PASSES FOR THE POOL?

Yes! Day passes can be purchased here.

DO YOU HAVE A FITNESS CENTER?

Yes! Our newly-constructed Fitness Center is now open 7 days a week from 7am-10pm.

DO YOU HAVE LAUNDRY FACILITIES?

We do not current have laundry facilities, but there is a laundromat right next door with both coin laundry and wash and fold services.

DO YOU HAVE WIFI?

There is complimentary, high-speed WiFi available throughout the property.

DO YOU HAVE EVENT OR MEETING SPACE?

Sandman has our lush, outdoor backyard area adjacent to the Pool House & Bar complete with a bocce ball court and fire tables, as well as an indoor Meeting Room. For more information, please click here.

DO YOU HAVE ENTERTAINMENT?

The Sandman hosts a wide variety of events and actitivies throughout the year. Check out our Events Calendar to view upcoming happenings and follow us on social media for regular updates @sandmansantarosa.

WHAT TIME CAN I CHECK-IN?

Check-in is at 3pm. To request an early check-in, please call the front desk at 707-293-2100 and we will try our best to accommodate your request based on availability.

WHAT TIME CAN I CHECK-OUT?

Check-out is 11am. To request a late check-out, please call the front desk at 707-293-2100 and we will try our best to accommodate your request based on availability.

IS THERE ROOM SERVICE?

We do not currently offer room service.

WHEN WAS YOUR LATEST RENOVATION?

The Sandman Hotel underwent a $4 million dollar renovation in 2023. Learn more about the latest improvements to our property here.

DO YOU HAVE SUITES?

We have one Family Suite which sleeps up to 5 guests. This large room also offers comfortable seating, easy ground floor access and a selection of games to entertain the kids!

DO ROOMS HAVE REFRIGERATOR?

All of our rooms are equipped with a mini-fridge and microwave. Many of our rooms also feature full kitchettes.

DO YOU OFFER MINIBAR?

We do not have in-room minibars. Snacks and beverages are available in the Lobby Market Place and Pool House & Bar.

WHAT IS YOUR HOUSEKEEPING POLICY?

Housekeeping services are scheduled every three days. Dial “0” from your in-room phone to come to the front desk to request additional service. Please request before 11am for same-day service.

WHAT IS YOUR SMOKING POLICY?

To keep our hotel fresh and enjoyable for everyone, we ask that you not smoke or vape outside of designated areas. Doing so will result in a $250 fine. Violators may be asked to leave and deposits will not be refunded.

DO I HAVE TO PAY FOR PARKING?

Self parking is complimentary for our guests.

WHAT ARE FUN ACTIVITIES IN SANTA ROSA FOR KIDS?

There are plenty of kid-friendly activities in Sonoma County that the whole family can enjoy. Here are some of our favorites:

• Charles M. Schulz Museum
• Children’s Museum of Sonoma County
• Howarth Park
• Pacific Coast Museum
• Sonoma Train Town
• Epicenter – Santa Rosa

WHAT ARE THE BEST THINGS TO DO IN SONOMA COUNTY?

The Sandman, with a central location just off Highway 101, is the perfect launching point from which to explore everything Northern California has to offer. Although known primarily for its wine region and outdoor recreation, Sonoma County has plenty of other things to do, and some great places to explore. Visit Fun Things To Do to discover more.

Safari West

Boasting over 400 acres and home to 900 animals, Safari West is the premier African safari in Northern California. Get up close and personal with the wildlife on an African-style safari tour of the grounds, where you’ll meet giraffes, wildebeests, gazelles, and much more! Best of all, the fun is just minutes from the Sandman, making ours one of the best value hotels near Safari West!

Museums of Sonoma County

See the diverse international and regional art scene or explore history at one the many museums of Sonoma County. The Art Museum and History Museum, are located together within a stunning Sculpture Garden with rotating outdoor installations. Children and adults will enjoy the Charles M. Schulz Museum and The Children’s Museum of Sonoma County will jump start creativity and curiosity.

Railroad Square Historic District

Once a vital agricultural hub and trade intersection, Railroad Square has been restored to its former glory. As one of the main outdoor shopping, entertainment, and dining destinations, Railroad Square is a must-visit. Spend the afternoon browsing the shops lining the square, attend an event, or just appreciate the architectural artistry of the century-old square.

Luther Burbank Gardens

Luther Burbank Gardens is where the world-renowned horticulturist, Luther Burbank, lived and experimented with plants for most of his 50-year career. This Registered National, State & City Historic Landmark is a unique urban garden located at the corner of Santa Rosa and Sonoma Avenues in Santa Rosa, California.

WHAT WINERIES AND BREWERIES ARE NEARBY?

Located just off Highway 101, is located minutes from award-winning wineries and breweries. The front desk is happy to provide recommendations. Here are a few of our favorites located close to the hotel

• Siduri Wines 707-578-3882
• Matanzas Creek Winery 707-528-6464
• Balletto Vineyards 707-568-2455
• Kendall-Jackson Wine Estate & Gardens 707-571-7500
• Russian River Brewing Company 707-545-2337
• Fogbelt Brewing Company 707-978-3400
• Cooperage Brewing Company 707-293-9787
• HenHouse Brewing Company 707-978-4577
• Plow Brewing Company 707-843-4583

DO YOU PROVIDE TRANSPORTATION TO WINE TOURS?

We do not provide transportation to wineries. we recommend the following companies to get you around safely:

• Platypus Tours (Group Wine Tours) – 707-253-2723
• Terrific Tours (Group & Private Wine Tours) – 707-658-2748
• Pure Luxury Transportation – 800-626-5466
• Triple Diamond Limousine – 707-546-7000

WHEN IS THE BEST TIME TO VISIT SONOMA WINE COUNTRY?

There is plenty to explore in Sonoma County year-round. Our peak season starts in May through October with lots of local events and grape harvesting!